Privacy notice – Invest in Shropshire
This should be read in conjunction with Shropshire Council’s general Privacy Notice.
The detail below provides additional detail relating to the processing of Personal Data in relation to the Invest in Shropshire website.
Who we are?
Shropshire Council is the local government authority for Shropshire. Our address is: Shropshire Council, The Guildhall Frankwell Quay, Shrewsbury SY3 8HQ.
You can contact our Data Protection Officer by phone on 01743 252179 or by email at: information.request@shropshire.gov.uk
How do we collect information from you?
We collect information from you when you visit the Invest in Shropshire website also when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.
What types of information do we collect from you?
We collect different categories of information about you, depending on the service you want from us and/or the reason why we need to process information relating to you. This could be personal information (for example your name and address), or other more sensitive data that we would only collect and use in very particular circumstances that are set out in law.
Details of information obtained from third parties?
Not applicable.
How is your information used?
We may use your information to:
- To assist in the effective response to your query or to notify you of changes to our services
- send you communications which you have requested and that may be of interest
- to carry out our obligations arising from any contracts entered into by you and us;
Research and statistics
Anonymised and pseudonymised data may be used for research & statistical purposes. Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.
Who has access to your information?
We may share your information with the following third parties for the reasons detailed below:
This information is stored within our Evolutive CRM system which is hosted externally by Alcium Software Ltd: https://www.alciumsoftware.com/
We may share your information with other internal council departments to assist in dealing effectively with any query
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
What are your rights in relation the personal data we process?
- Access – you can request copies of any of your personal information that is held by the Council.
- Rectification – you can ask us to correct any incorrect information.
- Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
- Portability – you can ask us to transfer your personal data to different services or to you in some circumstances.
- Right to object or restrict processing – you have the right to object to how your data is being used and how it is going to be used in the future.
- Right to prevent automatic decisions – you have the right to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision.
How long will we keep your information for?
We keep and dispose of all records in line with our corporate retention schedule. We will comply with Data Protection legislation in regards to how long we keep your data.
What security precautions in place to protect the loss, misuse or alteration of your information?
We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us. However, we cannot guarantee the security of any information you transmit to us. We recommend that you take every precaution to protect your personal information.
Keeping your data up to date
We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.
Details of any automated decision processes
Not applicable.
Under 13
If you are accessing online services and are under the age of 13‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Cookies & IP addresses
What are Cookies and why are they used?
Cookies are small text files which identify your computer to our servers. They are used to improve the user experience. View what cookies we use and manage them.
Complaints
If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer;
By Post:
Information Governance
The Guildhall
Frankwell Quay
Shrewsbury
SY3 8HQ
By phone:
By email:
information.request@shropshire.gov.uk
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO):
By Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
By phone:
0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Alternatively, visit ico.org.uk or email casework@ico.org.uk